ISO 9001
Quality Goal
Eliminate complaints
Quality Management System
Using a quality management system based on ISO 9001 as stipulated by the International Organization for Standardization, Daifuku guarantees quality at every stage of planning, sales, design, manufacturing, installation and service.
ISO 9001 certified locations
| In Japan (12 locations) |
Headquarters (Osaka) |
|---|---|
| Tokyo Head Office | |
| Shiga Works | |
| Komaki Works | |
| Tokai Office | |
| Fujisawa Office | |
| Konosu Office | |
| Yokohama Office | |
| Daifuku Logistic Technology Co., Ltd. | |
| Daifuku Plusmore Co., Ltd. | |
| Daifuku Design and Engineering Co., Ltd. | |
| Daifuku Manufacturing Technology Co., Ltd. | |
| Outside Japan (9 affiliates with factories) |
Daifuku (China) Automation Co., Ltd. |
| Daifuku (China) Manufacturing Co., Ltd. | |
| Clean Factomation, Inc. | |
| Daifuku Korea Co., Ltd. | |
| Taiwan Daifuku Co., Ltd. | |
| Daifuku (Thailand) Ltd. | |
| Daifuku America Corporation | |
| Jervis B. Webb Company | |
| Logan Teleflex (UK) Ltd. |
Quality auditing system
To make the quality management system work effectively, it is rigorously checked through external audits conducted by certifying organizations as well as internal auditors.
Internal auditors, who attend basic knowledge training sessions undertaken in the form of e-learning programs as well as internal auditor training, obtain qualifications by passing final exams. In March 2011, 820 quality auditors were registered.
External audit results
| FY2008 | FY2009 | FY2010 | |
|---|---|---|---|
| Significant issues identified | 0 | 0 | 0 |
| Minor issues identified | 1 | 2 | 2 |
| Issues on watch | 14 | 20 | 11 |
Internal audit results
| FY2008 | FY2009 | FY2010 | |
|---|---|---|---|
| Minor issues identified | 40 | 29 | 7 |
| Issues on watch | 78 | 119 | 70 |
Product safety
Daifuku's engineering and design divisions conduct risk assessments of newly developed products and existing equipment based on internal rules in order to ensure the highest level of product safety.
In addition, at the D-MAND* Promotion Center, internal and external experts instruct Daifuku employees on product safety, strategically fostering the next generation of young engineers.
*D-MAND: Daifuku Manufacturing and Design System
Topics
Skills evaluation program in China
In May 2010, Daifuku launched a skills evaluation program for the Daifuku China group to enhance the quality and skills of our engineers in welding, assembly and electrical techniques. To maintain and increase our product quality across the globe, we must work to continually improve employees' technologies and skills in our global factories.
World skills competition
Since 1999, Daifuku has hosted skills competitions in the welding, assembly and measurement fields to improve skills in manufacturing plants. In 2009, the tenth annual competition featured the competition's fourth global event that included 30 participants from the United States, Thailand, South Korea, China, and Taiwan. A total of 93 Daifuku manufacturing staff took part, pitting their skills against each other in each category. Daifuku focuses on creating a strong global brand that can provide the same quality of service from any factory in the world.
A unique training system
The D-MAND (Daifuku Manufacturing and Design System) is Daifuku's systemized method of manufacturing. Staff attends seminars and hands-on training in Japan to gain experience with D-MAND, projected and implemented by its specialized affiliate. Daifuku also offers seminars and skills test at its global affiliates.
Number of the qualified
| Basic Level | Intermediate Level | |
|---|---|---|
| Welding | 221 | 48 |
| Assembly | 176 | 0 |
Employee teamwork contests
Daifuku is committed to employee collaboration and encourages improvements in group skills. To develop skills, we host a group presentation contest each year.Daifuku management nominates the winning teams for Japan's Creative Merit Award from the Minister of Education, Culture, Sports, Science and Technology to heighten employee motivation. Our teams have won the award for the eighth straight year.
